Love Khaos Shipping and Returns

SHIPPING

*PLEASE NOTE THAT INTERNATIONAL SHIPPING TIMES ARE VERY UNRELIABLE DUE TO THE PANDEMIC. EVEN EXPEDITED INTERNATIONAL SERVICES ARE TAKING LONGER THAN USUAL TO SOME DESTINATIONS. WE ARE SORRY ABOUT ANY INCONVENIENCE THIS CAUSES!”

We Ship WORLDWIDE!

Free shipping on orders over $250 USD.

Unless otherwise stated in the announcement bar at the top of the page orders are sent via USPS from USA or with Fedex from Bali and usually go out within 1-3 working days. Made to order items are are made in 2-5 days, unless they have a specific time window for construction outlined in their descriptions, and are sent from Bali via Fedex. Bespoke items vary between 1-4 weeks and you will be given the appropriate window for creation and delivery when you order. If you are in a rush to receive a bespoke item please contact us and let us know when you need your pieces by. We are happy to do what we can to expedite nearly any order.

DOMESTIK ORDERS - Orders over $250 ship for free! For ready to wear items we offer services from both USPS and UPS, everything from First Class to Next Day. These delivery times vary depending on your location and will be clearly spelled out at checkout. 

If your item is made to order it will ship via Fedex from our studio and will take 4-8 days depending on your location. Unfortunately we are unable to offer a service more expedited than that at this time.

Items with an order value over $250 we send with signature required.

INTERNATIONAL ORDERS- For ready to wear items you have an option to use DHL or USPS. DHL arrives in 3-5 days, packages sent with USPS usually take 3-7 Days to Canada, 5-21 days to Europe, 7-21 Days to Australia, 7-21 days everywhere else. These are estimates, if you are looking for a guaranteed delivery date, we recommend you select DHL shipping. 

If your item is made to order it will ship via Fedex from our studio and will take 4-8 days depending on your location. Unfortunately we are unable to offer a service more expedited than that at this time.

Should you decide to have your order sent to a PO Box you are agreeing to take full responsibility for it.

EXCHANGES

We offer exchanges for size or color. Your item must be brand new, unworn, unwashed, in its original condition with tags attached. You cannot exchange anything bespoke/custom, marked as "Sale" or "Sample", worn, damaged, washed, or altered in any way.

To process an exchange send us an email at allthethings@lovekhaos.com.

RETURN POLICY

We're bummed things didn't work out for you, but here's the good news: we accept returns for some items in new condition. Please note all original tags must be attached, hygienic lingers in place and intact, and item must be in its original condition.

Here's the fine print. You CAN NOT return anything that is bespoke/custom (bespoke does not mean made to order), marked as "Sale" or "Sample", worn, damaged, washed, or altered in any way.

Make sure to package your item securely, and include your invoice or some documentation with your order number so we know that it's yours. We suggest you send your return with tracking and signature required as they are your responsibility until they arrive back to us.

We issue refunds as soon as we receive your item but it takes 2-14 business days to process into your account depending on your method of payment. We suggest you send your return with tracking as they are your responsibility until they arrive back to us. We charge a restocking fee of between 1- 4% depending on the payment method (Paypal being the highest at 4%) which is the cost that credit card processors charge us in nonrefundable fees when we process your return. 

Shipping charges are non-refundable.

To start a return please email us at allthethings@lovekhaos.com.