Love Khaos Shipping and Returns
SHIPPING
We Ship WORLDWIDE!
Free shipping on orders over $250 USD.
Unless otherwise stated in the announcement bar at the top of the page orders usually go out within 1-3 working days. Made to order items are are made in 2-5 days, unless they have a specific time window for construction outlined in their descriptions, and are sent from Bali via DHL or FEDEX. Bespoke items vary between 1-4 weeks and you will be given the appropriate window for creation and delivery when you order. If you are in a rush to receive a bespoke item please contact us and let us know when you need your pieces by. We are happy to do what we can to expedite nearly any order.
USA ORDERS - Orders over $250 ship for free! For ready to wear items we offer services from both USPS and UPS, everything from First Class to Next Day. These delivery times vary depending on your location and will be clearly spelled out at checkout.
If your item is made to order it will ship via DHL from our studio and will take 3-7 days depending on your location. For most major European and US cities packages arrive in 4 days time. Unfortunately we are unable to offer a service more expedited than that at this time.
INTERNATIONAL ORDERS- For ready to wear items you have an option to use DHL, UPS or USPS. DHL arrives in 2-4 days, packages sent with USPS usually take 3-7 Days to Canada, 5-21 days to Europe, 7-21 Days to Australia, 7-21 days everywhere else. These are estimates, if you are looking for a guaranteed delivery date, we recommend you select DHL shipping.
If your item is made to order it will ship via DHL or FEDEX from our studio and will take 4-7 days depending on your location. Unfortunately we are unable to offer a service more expedited than that at this time.
We cannot ship to PO Boxes.
In the Shopping Cart we offer an option to have your order sent with signature required for delivery. If you do not select this option some couriers may leave the package at your door if you are not home. By not electing to sign for the package you are accepting full responsibility should something happen after it has been delivered to you.
EXCHANGES
We offer exchanges for size or color. Your item must be brand new, unworn, unwashed, in its original condition with tags attached. You cannot exchange anything bespoke/custom, marked as "Sale" or "Sample", worn, damaged, washed, covered in pet hair, or altered in any way.
Please note that items purchased at a discount using a promo code are only eligible for exchange.
To process an exchange send us an email at returns@lovekhaos.com.
RETURN POLICY
We're bummed things didn't work out for you, but here's the good news: we accept returns for full priced items in new condition within 14 days of delivery for a refund back to your original payment method and within 30 days for a store credit that never expires. Please note returns must arrive back to us within the specified time frame in their original condition with all original tags attached, and hygienic lingers in place and intact.
Here's the fine print. You CAN NOT return anything that is bespoke/custom (bespoke does not mean made to order), marked as "Sale" or "Sample", worn, damaged, washed, covered in pet hair, covered in deodorant marks, or altered in any way.
Please note that items purchased at a discount using a promo code are only eligible for exchange.
Make sure to package your item securely, and include your invoice or some documentation with your order number so we know that it's yours. We suggest you send your return with tracking and signature required as they are your responsibility until they arrive back to us.
We issue refunds as soon as we receive your item but it takes 2-14 business days to process into your account depending on your method of payment. We suggest you send your return with tracking as they are your responsibility until they arrive back to us. We charge a restocking fee of between 1- 6% depending on the payment method (AfterPay & Paypal being the highest at 5-6%) which is the cost that credit card processors charge us in nonrefundable fees when we process your return.
Shipping charges are non-refundable.
To start a return please email us at returns@lovekhaos.com.