Love Khaos Shipping and Returns

SHIPPING

We Ship WORLDWIDE!

Free shipping on orders over $250 USD.

Unless otherwise stated in the announcement bar at the top of the page orders usually go out within 1-3 working days. Made to order items are are made in 2-5 days, unless they have a specific time window for construction outlined in their descriptions, and are sent from Bali via DHL or FEDEX. Bespoke items vary between 1-4 weeks and you will be given the appropriate window for creation and delivery when you order. If you are in a rush to receive a bespoke item please contact us and let us know when you need your pieces by. We are happy to do what we can to expedite nearly any order.

Please note All VAT and import charges are the responsibility of the customer.

USA ORDERS - Orders over $250 ship for free! For ready to wear items we offer services from both USPS and UPS, everything from First Class to Next Day. These delivery times vary depending on your location and will be clearly spelled out at checkout. 

If your item is made to order it will ship via DHL from our studio and will take 3-7 days depending on your location. For most major European and US cities packages arrive in 4 days time. Unfortunately we are unable to offer a service more expedited than that at this time.

INTERNATIONAL ORDERS- For ready to wear items you have an option to use DHL, UPS or USPS. DHL arrives in 2-4 days, packages sent with USPS usually take 3-7 Days to Canada, 5-21 days to Europe, 7-21 Days to Australia, 7-21 days everywhere else. These are estimates, if you are looking for a guaranteed delivery date, we recommend you select DHL shipping. 

If your item is made to order it will ship via DHL or FEDEX from our studio and will take 4-7 days depending on your location. Unfortunately we are unable to offer a service more expedited than that at this time.

We cannot ship to PO Boxes.

In the Shopping Cart we offer an option to have your order sent with signature required for delivery. If you do not select this option some couriers may leave the package at your door if you are not home. By not electing to sign for the package you are accepting full responsibility should something happen after it has been delivered to you.

RETURNS & EXCHANGES

Because each Love Khaos piece is handmade to order — just for you — we do not offer refunds or cancellations. We offer exchanges only, within 30 days of delivery. You can exchange for a different size, color, or for a gift certificate that's good for 1 year. 

Whilst we hope this never happens, if you believe your item is faulty or damaged, please accept our apology. Please contact us right away — we will absolutely make it right by repairing or replacing as needed.

Here's the fine print. You CAN NOT return anything that is bespoke/custom (bespoke does not mean made to order), marked as "Sale" or "Sample", worn, damaged, washed, covered in pet(animal) or human hair, covered in deodorant marks, or altered in any way.

Please also note that we go through a strict inspection process when we receive returns – so please only try your items on after a shower, before you put on any lotions, creams, makeup or deodorant.

To start a return please email us at returns@lovekhaos.com.

Make sure to package your item securely, and include your packing slip or some documentation with your name and order number so we know that it's yours. We suggest you send your return with tracking and signature required as they are your responsibility until they arrive back to us.

Shipping and Import/Tax charges are non-refundable.