FAQs

Ordering & Payment


Accepted Payment Methods We accept orders with Mastercard, Visa, American Express, Discover, Maestro, Visa Electron, JCB, Union Pay, Diners Club International, PayPal, Gpay, & Apple Pay.

Issues with Pay Methods If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.

READY TO WEAR items are our designs made in our standard sizes. They are ready to ship and currently ship from California unless your order contains another item that is made to order or from Ekoluxe our sister brand.

MADE TO ORDER items are not made until you order them, unless otherwise stated we make them in 1-4 days and then ship them to you directly from our studio in Bali.

BESPOKE means that the item is custom made just for you to your measurements and specifications. These items take anywhere from 2 weeks to 2 months to make depending on the item.

PRE ORDER items are an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available.

Please check out our size chart here, and don't forget to read the fit notes for each item as they vary depending on the style. If you still have questions email us at allthethings@lovekhaos.com we're always happy to help.

We are required to collect sales tax for all orders being shipped to addresses in California.

If you contact our Customer Care team via email at allthethings@lovekhaos.com providing your order number and the promo code we will be happy to apply it to your order if it is still valid.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

We can make changes to your order (size, color, shipping address, etc) if you get in touch with us within 2 hours of ordering. After 2 hours it's possible we have already started making or shipping your order - you can still try to reach us & if we haven't begun we can make the changes but we cannot make any guarantees after the 2 hours.

Should you want to cancel your order we charge a 3% restocking fee that the credit card company charges us to process payment regardless if we fill the order or not.

Check your spam folder first, it may have gone there. Otherwise it is likely that you may have made a spelling mistake when typing your email in your customer profile. Please contact us so we can resolve the issue.

Shipping

We ship worldwide!

Unless otherwise stated in the announcement bar at the top of the page, all ready to ship pieces are sent via USPS from USA or with Fedex from Bali and usually go out within 1-3 working days. Made to order items have specific time windows outlined in their descriptions, most of them take 1-5 days to make. Bespoke items vary between 2-8 weeks and you will be given the appropriate window for creation and delivery when you order. If you are in a rush to receive a bespoke item please contact us and let us know when you need your pieces by. We are happy to do what we can to expedite nearly any order.

*Packages are taking longer to arrive due to the global pandemic, especially international orders sent via USPS. We apologize for any inconvenience this causes, were all in this together.*

Domestik Orders - Orders over $250 ship for free! For ready to wear items we offer services from both USPS and UPS, everything from First Class to Next Day. These delivery times vary depending on your location and will be clearly spelled out at checkout. 

If your item is made to order it will ship via DHL from our studio and will take 4-8 days depending on your location. Unfortunately we are unable to offer a service more expedited than that at this time.

Items with an order value over $250 we send with signature required.

International Orders - For ready to wear items you have an option to use DHL or USPS. DHL arrives in 3-5 days, packages sent with USPS usually take 3-7 Days to Canada, 5-21 days to Europe, 7-21 Days to Australia, 7-21 days everywhere else. These are estimates, if you are looking for a guaranteed delivery date, we recommend you select DHL shipping. 

If your item is made to order it will ship via DHL from our studio and will take 4-8 days depending on your location. Unfortunately we are unable to offer a service more expedited than that at this time.

Apologies but with DHL we cannot ship to PO Boxes.

If you purchased something from both Ekoluxe & Love Khaos your items may ship separately as some Love Khaos orders are shipped from California. In that situation the shipping prices are calculated separately based on the weight of the items being sent from both locations. If your order qualifies for free shipping from Love Khaos it also qualifies for free shipping from Ekoluxe.

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

Customs charges (VAT/tax) vary between countries and are the responsibility of the customer. Rest assured we try our best to send packages in a way that ensures you pay MINIMAL VAT. If this is a concern for you please add a note with any vital info we should know at checkout.

Please check if you have received a missed delivery card and that your parcel hasn’t been left in a safe space, with a concierge or at a neighbour’s address. If the parcel has still not been found, please contact our Customer Care team at allthethings@lovekhaos.com for further assistance.

Returns and exchanges

We offer free exchanges for size or color. Your item must be in brand new, unworn, unwashed, in its original condition with tags attached. You cannot exchange anything custom, marked as "Sale" or "Sample", worn, damaged, washed, or altered in any way.

To process an exchange send us an email at allthethings@lovekhaos.com.

We're bummed things didn't work out for you, but here's the good news: we accept returns for some items in new condition. Please note returns must be initiated within 30 days of you receiving the package, all original tags must be attached, hygienic lingers in place and intact, and item must be in its original condition.

Here's the fine print. You CAN NOT return anything that is bespoke/custom (bespoke does not mean made to order), marked as "Sale" or "Sample", worn, damaged, washed, or altered in any way.

We issue refunds as soon as we receive your item but it takes 2-10 business days to process into your account depending on your method of payment. We suggest you send your return with tracking as they are your responsibility until they arrive back to us.

Shipping charges are non-refundable & we charge a restocking fee of between 1- 4% depending on the payment method (paypal being the highest at 4%) which is the cost that credit card processors charge us in nonrefundable fees when we process your return. 

TO RETURN YOUR ITEM PLEASE CONTACT US HERE.

Please send your return to:

Love Khaos, 183 magnolia street, San Francisco, CA 94123 USA

Please don't forget: you must contact us first before sending your return.

All returns must be accompanied with some paper that indicates your order number and who you are or we will not be able to process the return. Packages are you responsibility until we sign for them so please send them with signature and tracking number to ensure they arrive.

In the unlikely event you have received a damaged, defective, or incorrect item, please contact allthethings@lovekhaos.com with a photo of the damage or the wrong item you received, as well as your order number. We ask that you do not dispose of any items or try to alter them in any way prior to reaching out.

GIFT CARDS

You will be emailed a code, and there will be a space at the checkout to put in the code.

No, our gift cards and store credit never expire.

See our returns page for full details. After you have followed the steps to return your order, you will receive a new gift code.

Everything else

Yes! We are always looking for small, likeminded stores and communities to stock our brand. It's important we choose the right fit as well as share our same values. Please send us an email at allthethings@lovekhaos.com telling us a little bit about your space and vision and we will chat there xx

If you have a personal style that goes well with Love Khaos' aesthetics as well as a follower base whose interest corresponds with ours, then the answer is yes: we offer a discount in exchange for promotion. If you feel that this is you, please email us at allthethings@lovekhaos.com

If you have a well-loved or damaged item this can be returned to our studio, where we can assess whether it is possible to be repaired. Used and worn items should be returned to us in a clean condition, please note items received in an unacceptable state of cleanliness will be returned without assessment or repair. Worn items that have been damaged by general wear and tear are not to be considered as faulty. Repairs will be free of charge but the shipping costs to and from our studio in Bali will be the responsibility of the customer. Any changes will be confirmed before fixing the garment commences. For more information please email allthethings@lovekhaos.com.

We recognize that despite being as eco friendly and sustainable as possible we still have a carbon footprint. To make anything from a sandwich to a sweatshirt it requires resources that have some impact on the earth and its atmosphere. Because honesty and transparency are just as important to us as sustainability, we want to keep it real with you (and mother earth). We have spelled out our entire process for carbon consciousness here.