We pride ourselves on being a luxury clothing brand and our clothing is legitimately built to last but the reality is that even quality items have a practical lifespan. So, if it came from us and it's not made properly we promise to make it right. That said we stitch care instructions into your clothes for a reason. Please do what they say. Don’t use bleach, separate your colors, don't iron spandex pieces, use common sense & don’t take the piss. This isn’t a free clothes policy.
What do you mean by Quality Guaranteed?We mean that the clothing we make is crafted using fabrics, techniques, and a level of professionalism that is designed to last for many wears on all of your adventures both internationally and from bed to couch and back. Every product has a natural lifetime, but — laundry accidents aside — if our product doesn’t reasonably hold up, we’ll fix it or replace it for you.
What is a product lifetime?Our products are made to last. But as any Friends fan will tell you, most things can’t last forever. Normal wear and tear itself is part of a clothing’s lifecycle — not to mention how much we love the aesthetics of a well-worn piece of clothing. Still, we set guidelines for how long you can expect ours to hold up, so you know what’s realistic.
Can I return products forever for free refunds?Cute, nice try. We have a return policy & you CAN return unworn clothing. But if you purchased something with a manufacturing defect, you can bring it back at any time.
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I bleached my leggings and then ironed them - your fault or mine?Yours, babe. We’ll always do our best to take care of you. But we humbly ask that you follow the care instructions on each of your Ekoluxe items.
I bought these pants two weeks ago and the pocket ripped – this one can’t be my fault?You’re not wrong — that sounds like a manufacturing flaw. Contact our Quality Guaranteed team. They’ll get you sorted with a repair or replacement.
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How much will a repair cost me?If it’s on us, it’s on us. 100%. In certain circumstances we may choose to replace the product instead of repairing it. In which case, congrats.
If a repair is needed due to natural wear and tear or an incident, you may be responsible for the cost of the repair.
Who will pay for my shipping?Shipping for repairs, returns, and exchanges that are covered under our quality guarantee are covered by Ekoluxe.
Will Ekoluxe always repair or replace my products?We will always repair or replace any item (purchased from us or an authorized retailer) whose quality has been compromised by a manufacturing defect or flaw. If care instructions haven’t been properly followed, or a garment experiences excessive love, we can’t promise we’ll be able to repair or replace it. But we’ll try. Contact our Quality Guaranteed team if you think something you purchased qualifies.
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